IT Governance & Service Management
ISO/IEC 20000 Introduction
Why should you consider attending?
The ISO/IEC 20000 Introduction training is a one-day course that provides a solid foundation in service management concepts and offers an overview of the ISO/IEC 20000-1 requirements for a service management system (SMS). This training also highlights the interconnections between ISO/IEC 20000-1 and other standards in the ISO/IEC 20000 series, as well as the key activities involved in SMS certification.
Who should attend?
This course is designed for:
- Managers and consultants who want to gain an introductory understanding of ISO/IEC 20000-1 requirements for an SMS.
- Personnel involved in service planning and delivery activities.
- Individuals responsible for enhancing and maintaining service management capabilities.
- Those aspiring to pursue a career in service management.
Learning objectives
By the end of this training course, participants will be able to:
- Comprehend the fundamental concepts of a service management system (SMS) and its processes as defined in ISO/IEC 20000-1.
- Understand the basic components of an SMS in accordance with the ISO/IEC 20000-1 requirements.
Educational approach
The training course adopts a participant-centered approach and includes:
- Essay-type exercises and multiple-choice quizzes to assess understanding.
- Interactive engagement among participants through questions and discussions.