Why Should You Consider Attending? 

The PECB Certified ISO/IEC 20000 Foundation training course is designed to introduce you to the fundamental concepts of service management and the requirements outlined in ISO/IEC 20000-1 for a service management system (SMS). Throughout this course, you will gain insights into various aspects of an SMS, including the organizational context, the involvement of top management, planning and resource allocation, control measures for service delivery, performance evaluation, and continuous improvement activities.

Upon completion of the training, you will have the opportunity to take the exam. Successfully passing the exam allows you to apply for the “PECB Certificate Holder in ISO/IEC 20000 Foundation” certification. This internationally recognized certification signifies your comprehensive understanding of ISO/IEC 20000-1 requirements for an SMS, making you a valuable contributor to SMS implementation projects.

Who Should Attend? 

This ISO/IEC 20000 Foundation training course is intended for individuals in various roles, including:

• Managers and consultants seeking familiarity with ISO/IEC 20000-1 requirements for an SMS.
• Personnel responsible for the management, maintenance, and enhancement of services and service delivery capabilities.
• Aspiring professionals looking to grasp the fundamental concepts of service management.
• Members of teams involved in the implementation and operation of SMS.
• Individuals interested in pursuing a career in service management.

Learning Objectives :

 By participating in this training course, you will achieve the following learning objectives:

• Gain an understanding of essential service management concepts, definitions, and approaches.
• Familiarize yourself with the ISO/IEC 20000-1 requirements for a service management system.
• Develop a general comprehension of how organizations can meet the ISO/IEC 20000-1 requirements for an SMS.

Educational Approach :

This training course adopts a participant-centered approach and includes the following:

• Lecture sessions enriched with graphics, real-world examples, and interactive discussions.
• Participant engagement through questions and suggestions.
• Quizzes structured similarly to the certification exam to facilitate learning and assessment.